Refund Policy

1. General Refund Rule

Donations made voluntarily through Service Motto / GREEN SEVA FOUNDATION are generally non-refundable. Every donation is considered a voluntary contribution towards social, educational, healthcare, clean water, healthy food, and community welfare causes.

2. Refund Eligibility

Refund requests may be considered only in genuine and verifiable cases.

• Duplicate payment or duplicate transaction.
• Incorrect amount charged due to a technical error.
• Unauthorized transaction reported by the donor within 48 hours.
• Payment failure where amount was debited but donation was not recorded.

3. Refund Request Process

To request a refund, donors must contact us with complete transaction details.

• Full name used for donation.
• Email address and phone number.
• Donation amount and transaction ID.
• Date and time of payment.
• Reason for refund request.

4. Refund Timeline

After receiving a valid refund request, we will verify the transaction and reason for refund. Approved refunds will be processed within 7 to 15 business days through the original payment method, subject to payment gateway or bank processing timelines.

5. Non-Refundable Cases

Refunds may not be approved in certain situations.

• Change of mind after making a voluntary donation.
• Donation already transferred or utilized for the intended cause.
• Incomplete or incorrect refund request details.
• Requests submitted after unreasonable delay.
• Cases where fraud, misuse, or false claim is suspected.

6. Payment Gateway and Bank Charges

Any payment gateway charges, bank charges, or transaction fees may be deducted as applicable, depending on payment partner policies and the nature of the refund.

7. Verification Rights

Service Motto reserves the right to verify all refund requests before approval. We may request additional information to confirm the donor, transaction, and refund reason.

8. Policy Updates

We may update this Refund Policy from time to time. Updated policy terms will be published on this page with the effective date.